Frequently Asked Questions

How do I contact you?

Email info@luxurylaundryshop.com or call (310) 666-5315. We're available 10:00AM to 5:00PM CST, we return calls and emails within 30 minutes or less.

Do you have a return and refund policy?

Yes, we offer a 30 day return policy. Please see the full Return Policy for all the details.

We refund the original payment method within 10 business days. Please see the full Refund Policy for all the details.

What is your shipping policy?

We ship using USPS Priority Mail with a 1 to 3 day delivery estimate, depending on your location. We require 1 to 2 days for processing. Please see the full Shipping Policy for all the details.

Do you offer free shipping?

We do not offer free shipping at this time.

What if I don't see the "scent" I'm looking for?

Just send us an email to info@luxurylaundryshop.com and let us know what you're looking for, we'd be happy to carry it.

Do you offer Price Matching?

We do not offer price matching at this time.